1. Methods of Contact¶
Methods of contact for help differ in requirements and privacy level. In addition, while we try to accommodate a variety of means of initial contact, anything requiring ongoing dialog must use only a preferred method of communication. Please read about our communication policies for more details.
| Method | Privacy | Requirements | Preferred |
|---|---|---|---|
| GitHub Discussion | World discoverable / readable | Free GitHub account | Yes |
| GitHub Issue | World discoverable / readable | Free GitHub account | Yes |
| MS Teams | Visible only in llnl.gov | Access to LLNL networks | No |
| Hotline Telephone Call | Same as ordinary telphone call | Access to LLNL networks | No |
In general, coverage is during normal West Coast business hours, 8am-12pm and 1-5pm (GMT-8, San Francisco time zone), Monday through Friday excluding LLNL holidays. Response time may be as much as four hours due to team member’s multi-tasking among many responsibilities.
If you are so inclined, we welcome you to read more about the VisIt project’s Site Reliability Engineering processes to understand how we provide support.